Cancellations & Refunds

In cases of all returns, please contact us by telephone or e-mail as soon as possible, prior to returning any items.

It’s really important to us that you’re happy with your purchase.  We appreciate that it’s very disappointing and inconvenient to order something and then find it arrives with a problem or isn’t quite what you expected, especially when you haven’t been able to see or touch the item prior to purchase.  We do, therefore, strive to provide realistic and clear photos with detailed and honest descriptions. Parrot sizes are only given as a guide line, please know your bird and if you are in any doubt please just contact us.

Sending goods back:
When returning items to us, we strongly recommend that you choose a postal service which provides a tracking facility and adequate compensation to cover the value of the returned item(s) as we're unable to give refunds or exchanges for returns which don’t reach us.  Similarly, we can't reimburse for returns which have been damaged during their journey back to us, if the damage is clearly due to the item being inadequately or inappropriately re-packaged for the return journey to us. 

Faulty, damaged or incorrect goods:  
In the unlikely event that you should receive an item which is faulty or damaged, or if you’ve been sent an incorrect item in our error, please contact us as soon as possible by telephone or e-mail prior to returning the item.  We’ll refund or exchange, as you prefer, to the value of the returned item(s), including your original postage costs.  We'll also reimburse your reasonable costs for returning faulty, damaged or incorrect items and this element of the refund will be paid by cheque (for card purchases, we're unable to refund back to the card more than the original transaction value).  

Unwanted goods: 
If you simply change your mind about the item you’ve bought or you’re not entirely satisfied with it, we’ll refund or exchange to the value of the goods, provided they are returned to us within 10 days of receipt, along with proof of purchase. This timescale meets and exceeds the requirements of The Distance Selling Regulations 2000.  If you have ordered an incorrect or unwanted item, please be aware that you would be responsible for the return postage costs and for the safe return of the item(s) for a refund.

All non-faulty items: As most of our items are handcrafted, once exposed to the air supply shared by a companion bird we class these as being contaminated and they are not resold or reused in anyway. So please contact us if you are in any doubt about your purchase and we will be happy to advice you.

We reserve the right to refuse an “unwanted goods” return if reasonable care hasn’t been taken to keep any returned item in the same condition in which it was received, or if it’s been, used, contains smells such as perfume, smoke.

Refunds: 
Refunds can only be made by the same method of payment that was used when placing the order with us, except in the case of postal orders which will be refunded by cheque.  Card refunds can only be credited to the card originally used for the transaction and in cases of payments made by postal order, we will refund by cheque once the funds from the purchasing postal order has cleared.  Any cash payments made in person will be refunded by cheque.  Reimbursement of postal costs for returning faulty or damaged goods will be made by cheque.

Exchanges: 
In cases of exchanges of items of different values, we’ll first issue a refund to the value of the returned goods, including any refundable postal charges.  A completely new order can then be placed for replacements of the returned goods.

All of the above information forms part of our Full Terms and Conditions.

 

 

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