Security, Privacy & Cookies

SECURITY

We’re committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we use suitable physical and electronic procedures to safeguard and secure the information that you provide online via our website.   

We use Paypal as a secure payment gateway and if you pay online in this way, your full payment details are never shared with us.  We only know whether or not a transaction has completed successfully. 

These payment processing companies have procedures in place to automatically cancel an order if their anti-fraud detection systems have reason to suspect a transaction is fraudulent.  As strongly advised by all payment facility providers, we take precautions to protect cardholders and ourselves against fraudulent transactions.  In keeping with payment facility providers' anti-fraud guidelines, we may ask for proof of ID, address or signature, including for overseas orders, or if we have reason to suspect a transaction may have been made without the cardholder's knowledge or permission.  We reserve the right to cancel an order if we have reason to suspect a fraudulent transaction.

 

PRIVACY

The Natural Bird Product Company LLP is committed to ensuring that your privacy is protected.  We don’t give, sell or distribute any of your details to any third parties, unless  it is essential for the delivery of your order or we’re required  by law to do so.

We’ll only contact you if we need to discuss your order .

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you’d like a copy of the information held on you please write to The Natural Bird Product Company LLp, 16 Lochview, Ardpeaton, Argyll & Bute, G84 0PF

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We’ll promptly correct any information found to be incorrect.

 

COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive - the use of cookies is standard practice for all websites. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes and enhance your experience on our website by gathering and remembering information about your preferences.  

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  We don't use cookies to store any personal information or to disclose it to any third parties. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies and you can also delete them, although they are automatically removed after a period of time.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer or to notify you each time a cookie is sent to your computer or mobile device such as a smartphone or tablet. This may prevent you from using all the features of our website.

All of the above information forms part of our Full Terms and Conditions.

 

 

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